Legal notice

4.1 Company Information

This website, www.pepfresh.co.uk, is operated by PepFresh, a skincare and cosmetics brand based in the United Kingdom.

Website: www.pepfresh.co.uk

Email: info@pepfresh.co.uk

Country of Operation: United Kingdom, Europe, United States of America

4.2 Regulatory Compliance

PepFresh operates in compliance with applicable UK laws and regulations, including but not limited to:

• The Consumer Rights Act 2015

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

• The UK Cosmetics Regulation (Regulation (EC) No 1223/2009 as retained in UK law)

• The Electronic Commerce (EC Directive) Regulations 2002

• The Advertising Standards Authority (ASA) guidelines

4.3 Product Safety and Compliance

All PepFresh skincare and cosmetics products are formulated and tested in accordance with UK cosmetic safety regulations. Each product undergoes a safety assessment prior to being placed on the market.

Our products are labelled in compliance with UK cosmetics labelling requirements, including:

• Full ingredient list (INCI nomenclature)

• Batch number and date of manufacture

• Period after opening (PAO) symbol

• Responsible Person details

• Country of origin

4.4 Data Protection

PepFresh is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. We collect and process your personal information only as necessary to fulfil your orders, manage your account, and improve our services.

For full details on how we collect, use, store, and protect your data, and your rights as a data subject, please refer to our Privacy Policy available at www.pepfresh.co.uk/privacy-policy.

4.5 Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy.

You may adjust your cookie preferences at any time through your browser settings or our cookie consent tool.

4.6 Disclaimer of Warranties

While we strive to ensure that all information on our website is accurate and up to date, PepFresh makes no warranties, express or implied, regarding the completeness, accuracy, or suitability of any content for a particular purpose.

Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a skin condition or medical concern, please consult a qualified healthcare professional.

4.7 Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by PepFresh of the content, products, or services of those sites. We are not responsible for the content or privacy practices of any linked third-party sites.

4.8 Accessibility

PepFresh is committed to making our website accessible to all users. If you experience any difficulty accessing our website or require information in an alternative format, please contact us at info@pepfresh.co.uk.

4.9 Complaints

If you have a complaint about our products, services, or website, please contact us at info@pepfresh.co.uk. We aim to acknowledge all complaints within 2 business days and resolve them within 14 business days.

If you are not satisfied with our resolution, you may refer your complaint to an alternative dispute resolution (ADR) body. As a UK consumer, you may also contact the Citizens Advice Bureau or Trading Standards.

4.10 Governing Law and Jurisdiction

These legal notices and all matters relating to them are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.