Refund policy

2.1 Your Right to Cancel (UK Consumer Rights)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period expires 14 days after the day you (or a nominated third party) receive the goods.

2.2 How to Cancel

To exercise your right to cancel, you must notify us clearly before the 14-day period expires. You can do this by:

• Emailing us at info@pepfresh.co.uk with your order number and intention to cancel

• Using the contact form on www.pepfresh.co.uk

We will acknowledge receipt of your cancellation promptly.

2.3 Conditions for Returns

To be eligible for a return, items must meet all of the following conditions:

• Returned within 14 days of notifying us of your cancellation

• Unused and in their original, unopened condition

• In the original packaging with all seals intact

• Accompanied by proof of purchase (order number or receipt)

For hygiene and safety reasons, we are unable to accept returns of:

• Opened or used skincare or cosmetic products

• Products where the seal or hygiene sticker has been broken

• Perishable or time-sensitive goods

2.4 Faulty or Damaged Items

If you receive a product that is faulty, damaged in transit, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. Please contact us within 30 days of receipt at info@pepfresh.co.uk with:

• Your order number

• A description of the fault or damage

• Photographs of the damaged/faulty item and packaging

We will arrange, replacement, or full refund at our discretion, depending on the circumstances.